Delivery and payment
We ship worldwide. Please check available options and rates by selecting your delivery country from the list at the end of the page.
If you're unable to find your delivery country in the provided list, please contact us [email protected].
Shipping to USA
DHL Express - €55.00 Delivery 3-7 business days
Normally, if your order is placed before 1 pm on a business day, we can ship it the same day. Otherwise, your order will be sent out on the following business day. During sale or Latvian holiday periods, it may take up to 5 business days to ship your order. If you have an urgent request, please don't hesitate to contact us at +371 6767 1505 or via [email protected].
All our shipments are fully insured. Our policy is to provide a full refund or send a replacement if your parcel is lost. Please reach out to us if this happens.
For orders with more than one pair of shoes, there will be an additional charge of €20 (DHL Express) or €10 (DPD) for each extra pair.
For skateboard decks orders, there will be an additional charge of €20 (DHL Express) or €10 (DPD) for each extra unit.
We will ship the order to the shipping address and name provided by you when you place the order. Please be aware that your ID may be requested to receive the package.
If the order is not received due to no fault of the delivery service, itk reserves the right to deduct any costs associated with the return. Please track your order using the provided tracking number. If, for any reason, you are unable to receive the order, please contact us in advance via [email protected].
In cases where the selected transport company cannot reach the address, itk Store reserves the right to change the delivery service.
itk store reserves the right to deduct expenses for the return shipping of the product in case of order refusal.
All custom charges must be paid by the recipient of the parcel.
We do not have any responsibility or control over these charges. It is advisable to contact your local customs office to ascertain the current charges before placing an order so that you are well-informed. It's important to note that this is why customers outside the European Economic Area receive a 21% VAT deduction.
If any parcels are returned to us due to customs charges being higher than expected, we reserve the right to deduct any incurred costs from your refund.
For our UK customers, please be aware that as a result of Brexit, goods prices for orders shipping to the UK will not include the 21% VAT. Any potential import duties should be paid by the recipients of the shipments upon the arrival of parcels at UK customs.
Collect from the store
If you'd like to pick up your order from our store in Riga, please select the 'Pickup' option during checkout. Your pickup order will be ready the next business day. Please be aware that during sale or Latvian holiday periods, it may take us up to 5 business days to complete your order.
itk accepts payments via VISA, Mastercard, and PayPal. The full payment is charged at the time of placing the order. All transactions are encrypted and 100% secure. itk reserves the right to hold all orders for up to two business days to ensure a secure payment transaction.
If you choose to pay for your order through PayPal, itk will only ship to confirmed addresses.
Sometimes, banks may implement an additional security layer for online credit and debit card transactions known as '3-D Secure.' In such cases, you will be redirected to the website of the card-issuing bank to authorize the transaction with a one-time confirmation code provided by your bank via SMS, confirmation codes card, or a security device.
Our prices already include a 21% VAT. Customers ordering from outside the European Economic Area will not be subject to the 21% VAT included in the price of almost all our products. This deduction is automatically applied at the checkout; you simply need to select the country to which your order is being delivered.
Please note that we cannot declare a lower value for the parcel or mark it as a 'gift' since doing so would be against the law.
All payments to itk are processed in Euro (EUR). itk store is not responsible for any fluctuations in currency exchange rates or for the exchange rates provided by your bank when converting to Euro.