Delivery and payment
Shipping Rates
-
Delivery to USA
-
DHL Express - €55.00 Delivery 3-7 business days
-
FedEx - €25.00 Delivery 3-5 business days
Usually if your order was placed before 1pm, working days, we are able to ship it the very same day. Otherwise your order will be sent out on the next business day. It might take us up to 5 business days to ship your order during sale or Latvian holyday periods. If it’s really urgent, feel free to hit us up at +371 6767 1505 or [email protected].
All shipments are fully insured and our policy is to give you a full refund or to send a replacement if your parcel get lost. Please contact us if so.
For orders with more than one pair of shoes you will be automatically charged €20 (DHL Expres) / €10 (DPD) for every extra pair.
For decks (skateboarding) orders you will be automatically charged €20 (DHL Expres) / €10 (DPD) for every extra unit.
We ship the order according the shipping address and name provided by you when plans the order. Be aware that your ID might be requested to receive it.
We are happy to offer you FREE SHIPPING on all domestic region orders (full priced items) over Eur 100 for Latvia, Lithuania and Estonia. It will be applied automatically during checkout. Free shipping is only available for orders with one pair of shoes or deck, for each additional pair/deck you will be automatically charged €10.
If the order is not received by no fault of the delivery service, itk reserves the right to deduct any costs associated with returning. Please track your order with the tracking number provided to you. If for some reason you cannot receive the order, please contact us in advance via [email protected].
In the case that an address cannot be reached by the selected transport company, itk store reserves the right to change the delivery service.
Custom Charges
All custom charges must be paid by the recipient of the parcel.
We have no responsibility and control over these charges, please contact your local customs office for current charges before you order to be in the know. Please note that this is the reason customers outside the European Economic Area receive a 21% VAT deduction.
If any parcels are returned to us due to customs charges being higher than expected, we reserve the right to deduct from your refund any costs we incur.
UK customers. As a consequence of Brexit, for orders shipping to the UK goods prices won’t include 21% VAT. Any eventual import duties should be paid by the shipments' recipients, upon arrival of parcels at UK customs.
Collect from the store
To pick up your order from our store in Riga, please select 'Pickup' option at the checkout. Your pick up order will be ready next working hour same day. Please note It might take us up to 5 business days to complete your order during sale or Latvian holyday periods.
Payment
Itk accepts payment by VISA, Mastercard and Paypal. The full payment is charged upon placing order. All transactions are encrypted and 100% secure. itk reserves the right to hold all orders for up to two business days to ensure a safe payment transaction.
Itk will only ship to confirmed addresses if you pay order via PayPal.
Sometimes banks may use additional security layer for online credit and debit card transactions called 3-D Secure. In this case, you will be redirected to the website of the card issuing bank to authorize the transaction with one-time confirmation code provided by your bank via SMS, confirmation codes card or security device.
Tax Free
Our prices include 21% VAT (Latvian tax). All customers ordering from outside the European Economic Area will not be charged the 21% VAT included in the price of almost everything we sell. This deduction is applied automatically at the checkout, just pick country your order is being delivered to.
Please note, that this is not simply reducing the price by 21%. To figure out the price without VAT divide the displayed price by 1.21.
We can not declare a lower value of the parcel or mark at as "gift" as this is against the law.
Currences
All payments to itk are made in Euro. itk store is not responsible for any fluctuations in currency exchange rates or currency exchange rates provided by your bank when converting to Euro.